Location: London (Hybrid)

Reports to: Head of Supply Chain

About Untamed

At Untamed, we are on a mission to become Europe's leading pet brand, driving innovation in the $57 billion pet food industry's fastest-growing segment: cats. Since our launch seven years ago, we've delivered over 100 million meals to more than 500,000 cats across the UK, proving our product-market fit and scalability.

We make meat-first food using recognisable cuts of whole meat and wild fish, with no grains, added sugar or fillers. Having started as a subscription brand at untamed.com, we're now stocked nationally in Tesco, Sainsbury's, Co-op, Morrisons and Pets at Home, and sell on Amazon. We're a certified B Corp, rated Excellent on Trustpilot with over 11,000 five-star reviews.

About the role

Reporting into the Head of Supply Chain, you will own the UK end of our supply chain: our 3PL, goods-in, UK inventory, and getting stock out to retailers, D2C customers and Amazon. It is a hands-on role with real ownership, in a small team going through a year of growth and change.

What you'll own

You own our UK stock from the moment it arrives at our 3PL until it reaches the customer.

3PL and goods-in

• Own the day-to-day relationship with our 3PL: slot bookings, service levels, issues and reviews.

• Lead the monthly 3PL performance review with the Head of Supply Chain.

• Check the 3PL's output plan against forecast demand, and agree a recovery plan when capacity falls short.

• Keep the SLA and action tracker with the 3PL up to date.

• Review and approve all 3PL invoices.

• Reconcile receipts by exception against the PO and packing list, amend POs for over- or under-receipts, and escalate material gaps.

• Raise and close shortfall and damage claims against suppliers, forwarders and the 3PL.

UK inventory

• Own the accuracy of our UK stock at the 3PL, including cycle counts and periodic stock takes.

• Ensure all stock movements (inbound, outbound and returns) are properly logged in the 3PL's WMS.

• Reconcile 3PL stock against our systems, investigate variances and approve adjustments.

• Manage aged and expired stock: review it by batch, agree whether it is used, donated or disposed of, and make sure stock records are adjusted.

• Plan and manage rework, such as relabelling and repacking, with the 3PL.

• Forecast and order packaging, tape and POS materials each month, keeping 40–60 days of cover at the 3PL.

Outbound to customers

• Run outbound for UK retailers and D2C: order validation, despatch instructions to the 3PL, retailer RDC slot booking, transport, ASNs, proof of delivery and OTIF.

• Own the daily outbound forecast and share it with the 3PL.

• Own the CHEP pallet account: orders, invoices and reconciliation.

• Own the returns process for D2C and retail, and analyse return trends to catch quality or shipping issues.

• Handle D2C delivery exceptions.

• Run Amazon operations: shipments into Amazon, delivery issues, and a monthly check of Amazon logistics invoices.

Reporting and compliance

• Produce the weekly KPI pack every Monday: orders shipped, 3PL OTIF, and retail and D2C days on hand.

• Report regularly on warehouse performance, inventory and fulfilment, and suggest improvements.

• Support month-end reporting with UK stock positions, adjustments and write-offs for Finance.

• Compile the packaging data for our EPR declaration.

The year ahead

2027 is a build year, and you will run the operational side of it. The Head of Supply Chain and Supply Chain Director lead the projects; you make them work on the ground.

• Scaling our fulfillment operation. Lead the operational side of changes to our warehousing and fulfilment set-up as we grow, including process mapping and reporting with our partners.

• NetSuite. Be the super-user for receiving and fulfilment, and help design and test the receipt-to-despatch process.

• International expansion. Help set up fulfillment for the new markets.

• Amazon and UK retail growth. Support our growth on Amazon and with UK retailers, including launching new products and onboarding new retailers, from set-up and labelling requirements through to first deliveries.

What you'll bring

• 3–5 years in logistics, fulfillment or warehouse operations, ideally in FMCG, food or pet food.

• Day-to-day management of a 3PL or warehouse.

• Stock control experience: cycle counts, reconciliations, adjustments and rework.

• You work by exception and follow every issue through to closure.

• Strong Excel (pivot tables, lookups) and comfort working in a WMS and an ERP.

• You use AI tools to automate repetitive work, such as reports, forecasts and reconciliations.

• Clear, firm communication with 3PLs, carriers and retailers.

Nice to have

• You have been through a 3PL move or an ERP / WMS go-live.

• You have set up fulfillment for a new country.

• Experience of UK packaging EPR reporting.

• Hands-on experience shipping into Amazon (Vendor Central or FBA).

• A STEM background.

We Offer Big Challenges, Big Growth and Big Perks

We are offering a salary of £40,000 - £45,000 dependent on experience.

At Untamed, our commitment to health and happiness doesn’t end with cats: we actively invest in the growth and development of our people. From day one, you’ll have access to our ever-growing list of benefits:

• A gorgeous office in the heart of The Strand stocked with free coffee, tea, soft drinks, snacks and more.

• 25 days of annual leave, plus your birthday off and the ability to carry over days.

• A MacBook or PC and the technology you need to get set up.

• Private healthcare with dental and optical cover.

• A pension with employer contributions.

• An EMI options scheme so you can invest in the growth you build.

• Generous learning and development opportunities and budgets to further enhance your skills.

• £50 a month wellness budget/gym contribution.

• Paid charity days to support causes that matter to you.

• Free counselling and coaching through Spill and MoreHappi.

• Five working days of Peternity Leave to welcome a new pet to your home.

• A 28-working-day sabbatical after four years.

• Regular socials and team lunches.

• A free Untamed subscription for your furry friends.

• A collaborative and inclusive team in a fast-growing business.